Stone Valley Work Services understands that your privacy is important. We are committed to protecting any personal information you provide while using this website. This Privacy Policy explains how we collect, use, and protect your information. By using this website, you agree to the terms of this Privacy Policy.
Please also refer to our [Terms of Service] for information regarding general use of the site and our services.
1. Personal and Non-Personal Information
We collect two types of information:
- Non-Personal Information: This includes information that does not identify you personally, such as browser type, IP address, and how you navigate our website. We may use this data to improve user experience.
- Personal Information: This includes information that can identify you, such as your name, email address, phone number, or address. We collect this only when you voluntarily provide it—such as when submitting an enquiry, requesting a quote, or placing an order.
2. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience. Cookies allow us to:
- Recognise returning visitors
- Store preferences
- Analyse website traffic
- Improve our content and services
You can disable cookies in your browser settings, but this may affect the functionality of some parts of the site.
We may also use third-party services (such as Google Analytics) that utilise cookies to collect anonymous data for statistical and marketing purposes. Any information shared with these services is anonymised and aggregated.
3. How We Use Personal Information
We use the personal information you provide for the following purposes:
- To respond to your enquiries
- To prepare and manage quotes, orders, and installations
- To provide customer support
- To improve our products and services
- To send occasional updates or marketing communications (only if you’ve opted in)
We will only use your information for the purposes for which it was collected, and we do not sell or rent personal data to third parties.
4. Sharing of Information
We may share your information with trusted service providers who help us operate our business (e.g. delivery teams, payment processors, subcontractors). These parties are required to keep your data secure and use it only for the services we’ve requested.
We may also disclose your personal information if:
- Required by law, regulation, or legal process
- Necessary to protect the rights, safety, or property of Stone Valley Work Services or others
5. Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure. While no system can guarantee complete security, we follow best practices to safeguard your data.
Only authorised staff or contractors have access to personal information, and they are bound by confidentiality.
6. External Links
Our website may contain links to external websites. Please note that we are not responsible for the content or privacy practices of these third-party sites. We encourage you to review their privacy policies separately.
7. Email and Communication
If you contact us through the website or sign up for any form of communication, we may respond via email or phone. You can unsubscribe from marketing emails at any time by following the unsubscribe link or contacting us directly.
8. Public Comments & Reviews
If we enable customer reviews or comments on our site or social media channels, please be aware that anything you post may be publicly visible. Avoid including sensitive or personal information in these spaces.
9. Your Rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of incorrect or outdated data
- Request deletion of your personal data (where legally applicable)
- Object to certain uses of your data (e.g. for marketing)
To exercise these rights, contact us at [Insert Contact Email].
10. Children’s Privacy
This website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so we can delete it.
11. Changes to This Policy
Stone Valley Work Services may update this Privacy Policy from time to time. If changes are significant, we will post a notice on our website. The updated policy will be effective as of the date posted.
12. Contact Us
If you have any questions or concerns about our privacy practices, please contact:
Email – info@svws.co.uk